• Software Support Specialist

    地點/地点 HK-Shatin
    工作 ID/工作 ID
    有職位空缺的 #/有职位空缺的 #
  • 概覽/概览

    Main Objective of the Role

    The role will work as part of a team to support our software for the customer.




    Key Tasks and Deliverables

    • Provide support to existing clients including report generation at critical times of the year
    • Advise and assist the client in maintaining their application.
    • Configure the system as per the defined requirements using the system user interface
    • Liaison with developers for advanced configuration and development of the system
    • To build and maintain custom forms using XML/SQL build scripts (prior experience not essential)
    • Work with technical teams to resolve system and configuration issues.
    • Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
    • Provide training to clients on existing functionality
    • Draft training documentation both generically for the system and for client-specific purposes.



    Experience in software implementation and / or support. The field of Sustainability (both management and reporting) is a distinct advantage.


    Required skills, knowledge and characteristics:

    • A high level of numeracy
    • Strong working knowledge of Excel
    • Detail-oriented
    • Familiarity with web-based applications
    • Ability to learn new software applications rapidly
    • Effective communicator with good interpersonal skills as this is a customer-facing role
    • Knowledge of relational databases or technical experience is desirable (in particular SQL & XML)
    • Previous experience in a customer facing role within a private sector company environment


    Personal Attributes:

    • Approaches all tasks in an enthusiastic way
    • Consistently high quality of work and demonstrates strong professional standards
    • Results-focused, understanding what is important to customers and committed to achieving goals.
    • Tenacious approach to delivery, quality of output and personal organisation
    • Strong communication skills - handles customer situations with thought and confidence
    • Displays integrity - is sincere in own behaviour and in dealings with others
    • Self-motivated, recognises own strengths and weaknesses, and is committed to personal development
    • Comfortable with technical terminology



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