• Support Services Specialist II A&I (Shenzhen)

    地點/地点 CN-440000
    工作 ID/工作 ID
    9038
    有職位空缺的 #/有职位空缺的 #
    1
    類別/类别
    カスタマーサービス / サポート
  • 職責/职责

    1.             

    Processes work orders from clients on a daily basis. 每天处理来自客户的审核订单

    2.             

    Sends starter kits to suppliers; provide quotation; obtain audit requests from suppliers/ facilities 给供应商发送新供应商审核指引;提供报价收集供应商/ 工厂所提交的审核申请

    3.             

    Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.  每周给供应商发送审核和付款提醒解决和跟进付款问题

    4.             

    Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process. 保持系统(COSMOS或其他系统)及时记录提醒的信息和细节(例如提醒的日期),以及行动计划审查流程的信息和细节

    5.             

    Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients. 生成状态报告提供给客户。按照客户要求给客户提供特定的报告(每周,每两周,每月)

    6.             

    Upon payment receipt, updates payment tracking reports 收到款后,更新付款追踪报表

    7.             

    Handles all invoice inquiries made by billable parties 处理付款方所有关于发票的问题

    8.             

    Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date. 协助客户经理一起确保客户有整套的文件/程序,并且确保是最新的

    9.             

    Works with trainers to ensure client programs are properly communicated to the audit teams, where needed. 在需要的时候,协助培训师将客户项目准确地传达给审核员

    10.           

    Handles scheduling issues, schedule checking 处理排程中的问题,以及行程询问

    11.           

    Provides guidance and resolves escalated issues for new and existing clients. 给新客户和现有客户提供指引和解决他们的问题

    12.           

    Addresses issues, including quality, complaints, accounts receivable, admin support. 解决问题,包括质量,投诉,收款,以及行政方面的支持

    13.           

    Performs other duties as directed 执行其他分配的工作

    資歷/资历

    1. Possession of a four year college degree.
    2. Excellent written and verbal communication skills in English and proficiency in a 2nd language
    3. Excellent communication and persuasion skills; written, telephonic, and in-person.
    4. Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
    5. Good problem solving, organizational, interpersonal and motivational skills. Should have high level of energy, enthusiasm, initiative, and commitment.
    6. Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e-mail systems.
    7. Excellent mathematical and analytical skills
    8. Should be able to prioritize, work well under pressure, and be a team player.
    9. Able to maintain confidentiality and have a non-biased approach at job performance.

    選項/选项

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