• Support Services Specialist II A&I (Shenzhen)

    地點/地点 CN-440000
    工作 ID/工作 ID
    8764
    有職位空缺的 #/有职位空缺的 #
    3
    類別/类别
    管理/事務
  • 概覽/概览

    1.             

    Processes work orders from clients on a daily basis.

    2.             

    Sends starter kits to suppliers; provide quotation; obtain audit requests from suppliers/ facilities

    3.             

    Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.  

    4.             

    Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process.

    5.             

    Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients.

    6.             

    Upon payment receipt, updates payment tracking reports

    7.             

    Handles all invoice inquiries made by billable parties

    8.             

    Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date.

    9.             

    Works with trainers to ensure client programs are properly communicated to the audit teams, where needed.

    10.           

    Handles scheduling issues, schedule checking

    11.           

    Provides guidance and resolves escalated issues for new and existing clients.

    12.           

    Addresses issues, including quality, complaints, accounts receivable, admin support.

    13.           

    Performs other duties as directed

    職責/职责

    HIRE-IN – MINIMUM QUALIFICATIONS:

    1. Possession of a four year college degree.
    2. Excellent written and verbal communication skills in English and proficiency in a 2nd language
    3. Excellent communication and persuasion skills; written, telephonic, and in-person.
    4. Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
    5. Good problem solving, organizational, interpersonal and motivational skills. Should have high level of energy, enthusiasm, initiative, and commitment.
    6. Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e-mail systems.
    7. Excellent mathematical and analytical skills
    8. Should be able to prioritize, work well under pressure, and be a team player.
    9. Able to maintain confidentiality and have a non-biased approach at job performance.

     

     

    資歷/资历

    HIRE-IN – PREFERRED QUALIFICATIONS (in addition to the above):

    1. Previous Client Program Management or customer services experience in an international organization.
    2. Preferred languages (written & verbal): English plus Mandarin or Cantonese or Spanish in previous working experience.

    選項/选项

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    在您的新聞推送上共用/在您的新闻推送上共享

    與我們聯系 !/注册接收职位提醒!

    還未準備申請?/ 未准备好应聘? 與我們聯系/花一分钟时间注册信息 ,作進一步考慮/以获得UL最新发布职位信息提醒。