Processes work orders from clients on a daily basis.
Sends starter kits to suppliers; provide quotation; obtain audit requests from suppliers/ facilities
Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.
Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process.
Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients.
Upon payment receipt, updates payment tracking reports
Handles all invoice inquiries made by billable parties
Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date.
Works with trainers to ensure client programs are properly communicated to the audit teams, where needed.
Handles scheduling issues, schedule checking
Provides guidance and resolves escalated issues for new and existing clients.
Addresses issues, including quality, complaints, accounts receivable, admin support.
Performs other duties as directed
HIRE-IN – MINIMUM QUALIFICATIONS:
HIRE-IN – PREFERRED QUALIFICATIONS (in addition to the above):