• Consumer Operations Manager (Shenzhen)

    地點/地点 CN-440000
    工作 ID/工作 ID
    有職位空缺的 #/有职位空缺的 #
  • 概覽/概览


    Contribute to a Safer, More Secure, and More Sustainable World.


    At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose – to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.






    We are now seeking to recruit an Operation Manager for our office in Shenzhen. This operation manager will be reporting to the Regional Program Manager, and leads a team of over 50 staff in Shenzhen, China. The successful incumbent will be responsible for the following:

    • Supporting the initiatives of a leading quick service restaurant in toy safety test compliance, speed to markets, safety by designs and digital transformation;
    • Responsible for the good service / solution deliver to our client, provide the fast speed and high quality report to our client;
    • Supervise and direct all Client Service / Testing / Engineer teams to follow up the policy and strategic planning of business;
    • Work and communicate closely with other internal departments and laboratories; and external agencies, laboratories, factories and raw material supplies to ensure the client expectation is meet and achieved;
    • Institute the annual managerial plan, budget and expenditure scheme of the department;
    • Responsible for managerial work of planning on human resources, training and development of personnel in the department and maintain the relevant records;
    • Ensure the department to operate in a normal, safe and high efficient way, handle as promptly as possible the inferior work mode and behavior, and responsible the corrective, preventive actions taken and follow-up;
    • Deal with the customer complaint and formulate and follow up according improving scheme and corrective measures;
    • Responsible for appraisal of the ability, technique, and attitude of the staffs and according adjustment personnel;
    • Perform any duties assigned by Regional Program Manager. 








    • Bachelor’s degree in Engineering, Chemistry or related field plus generally ten years directly related experience in Toys and /or Premiums Industry, including generally five years of relevant management/leadership experience;
    • Familiar with regulatory testing requirements of toys and premiums in major continents;
    • Extensive experience in lean sigma and project management is strongly desired;
    • Solid experience as lead or participant in cross-functional team, and willingness to challenge status quo;
    • Ability to think strategically and conceptually in an ambiguous environment;
    • Ability to influence a wide spectrum of partners at a variety of levels/titles, both internally and externally;
    • Demonstrates customer collaboration, project management and business acumen skills;
    • Excellent proficiency in English and Mandarin.





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