Mobilizes resources across all UL functions and geographies to proactively address and/or solve any problems that impact the fulfillment of UL services and overall customer satisfaction and loyalty. Addresses open-ended comments submitted through the Customer Experience Survey (CES) as well as all formalized complaints. Partners with various Business Unit, Functional, and Regional Leaders to identify, set plans, and make recommendations for addressing issues and needs of customers.
At least 5 years of experience in a customer focused position and a Bachelor’s degree in Business Administration or similar.
Detailed knowledge of company policies, practices and procedures that can be applied to positively affect customer responsiveness including issues related to certification testing, factory inspections, invoicing, and ongoing customer maintenance.
Must be located at one of the UL offices in either China or Taiwan.
Must be fluent in English and either Simplified and/or Traditional Chinese.